In-Q-Tel Support Expands CallMiner's Leadership Position in Speech Analytics

February 8, 2005
Fort Myers, FL

CallMiner  Inc., a leading provider of speech analytics software designed to uncover  business intelligence from recorded calls, today announced it has signed a  strategic investment and development agreement with In-Q-Tel, a private venture  group funded by the Central Intelligence Agency (CIA). In-Q-Tel joins existing  CallMiner investors Inflexion Partners, Intersouth Partners, and Village  Ventures. Financial terms of the agreement are not disclosed but include  enhancements to CallMiner's speech analytics toolset.

"CallMiner's  state of the art technology for mining information from recordings offers a  robust set of applications to gain insight into recorded interactions,"  said Gilman Louie, President and CEO of In-Q-Tel. "We have tapped  CallMiner's expertise in the development of speech analytics applications to serve  in the United States national security interest. In-Q-Tel is excited to support  CallMiner and benefit from their progress in speech analytics."

Every  year, hundreds of millions of recordings are made for quality and statutory  requirements. The recorded data is largely ignored since the economics of  manual listening is prohibitive, or the volumes of calls render the task  impossible. CallMiner's technology solves this by using state-of-the-art speech  recognition and patent pending conversion technologies to listen to recorded  phone conversations to create minable databases. Without CallMiner's  technology, this data is inaccessible.

"We  aim to create more context and more intelligence to both enterprise and  government organizations from our speech analytics suite," said Jeff Gallino, CEO of CallMiner. Partnering with In-Q-Tel to bring value to the US  government broadens our leadership position in the speech analytics  market."

About CallMiner
CallMiner  is a leading developer of solutions that assist contact centers in the analysis  of recorded calls. CallMiner's core application automates the process of  converting calls into searchable text and statistics for mining and gathering  business intelligence. CallMiner's advanced tool set enables contact center  managers and executives to conduct ad-hoc queries and analyses of agent and  customer interactions, while providing insight into what customers are saying  and how agents are responding. Since CallMiner's tools are easy to use,  managers in marketing, sales, customer service and other organizations can now  analyze mission critical information contained in recorded calls in real-time.  Leading institutional investors including Inflexion Partners, Intersouth  Partners, and Village Ventures backs CallMiner. For additional information  about CallMiner, Inc. visit www.callminer.com,  or call 239-573-9670.

About CallMiner Application  Suite
The  CallMiner Analytics software suite enables call centers to rapidly identify,  target and report what was said in recorded calls. Without CallMiner, critical  business intelligence remains inaccessible. The CallMiner suite is installed  alongside existing call recording hardware and can convert any volume of  recorded calls to relational databases for analysis and reporting. The  CallMiner application suite enables analysis of 100% of call center recordings  without the need to manually listen to calls, effectively eliminating a  roadblock to synthesize potentially valuable information. CallMiner's applications  provide companies with insight into to what customers are saying and provide  management with visibility to potential issues and opportunities residing  within existing calls data. Analysis of agent/customer interactions provides  actionable intelligence for management to help reduce call center operational  costs, and provide a better customer experience.